Returns & Refund Policy

We want you to be confident in your purchase. If something is not right, here is our policy.

Return window

Eligible trailers may be returned within 7 days of delivery or pickup, provided the unit is unused, undamaged, and in the same condition in which it was received, with any documentation included.

Who pays return shipping

For change-of-mind returns, the buyer is responsible for return freight or delivering the trailer back to our location. If a trailer arrives not as described or with a verified defect, we cover the return shipping and arrange collection.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of our receiving and inspecting the returned trailer. Original freight charges are non-refundable except where the return is due to our error.

How to start a return

Email sales@trailerequipmentus.com with your invoice number and reason for return. We will send return instructions and, where applicable, arrange carrier collection.